Russell Group Score Highly in Microsoft Survey

LONDON 16 December 2010: Underwriters and broker from the London and European insurance markets were canvassed in a Microsoft Client Survey for Russell Group resulting in one of the highest satisfaction scores amongst Microsoft partners.

The survey which assessed customer satisfaction, loyalty and overall performance resulted in an overall score of 94%, 15% above the Microsoft Partner average.

Russell Group is a leading risk management software and services company, whose clients which include ACE, Allianz, Aon, Cathedral Underwriting, Hannover Re, Liberty Syndicates, Munich Re, Paris Re, QBE, Sirius International, Talbot Validus Group and Willis.

Russell Group Managing Director Suki Basi explained the importance of such surveys, “We view client service as a key differentiation for the company, it is important to know what the client place thinks of our solution delivery and how we compare to other Microsoft partners. As a Gold certified partner our solutions are independently tested by Microsoft.”

Mr Basi added: “It is important to note in a changing business environment with Solvency II looming large that those clients working with suppliers with robust and integrated solutions are likely to benefit most.”